Team8 is looking for a Customer Service Agent

Team8 is growing rapidly and is now looking for a service-oriented and technically curious employee to join its customer service team. At Team8, you will have the opportunity to develop long-term in a growing company that invests in its employees. Do you thrive in a fast-paced environment, enjoy solving problems, and have an interest in both print and IT? Then this is the role for you!

ABOUT THE POSITION

Team8 provides complete solutions in telephony, print, IT, and AV to companies across Sweden. Their strength lies in tailoring their services to meet the unique needs of their customers, ensuring that their technology works smoothly and efficiently in everyday life. With their own switchboard, proprietary integrations, and deep expertise in print and IT, they work closely with customers to simplify their workdays.

At Team8, you will have the opportunity to grow alongside experienced and successful support technicians in a market-leading company that values engagement, collaboration, and having fun at work. All exciting work is done together, physically at the office to share both energy and knowledge. Team8 is currently on an exciting and dynamic journey with the goal of having 45 employees and generating 180 million in revenue by 2027 by delivering flexible and customized solutions to franchise entrepreneurs, industry organizations, and investment companies. This is done without compromising on quality and maintaining the shortest response time in the industry.

You will be offered

• A team and employer with a strong team spirit and a great focus on collaboration
• A fast-paced and eventful workday where time flies
• The opportunity to be a central part of a competent support team working with several of Sweden's leading franchise chains
• A newly built, bright office with good communications in Sickla

JOB RESPONSIBILITIES

Responsibilities

As a customer service agent, you will work in a fast-paced environment receiving, prioritizing, and resolving incoming issues related to both print and IT. You will be the first point of contact for customers and are responsible for providing quick feedback, ensuring that cases adhere to SLAs, and driving solutions independently. The work involves a mix of troubleshooting, installations, order management, and customer dialogue via both phone and email. You will assist users with everything from simple configurations to guiding them in technical systems, and for more complex issues, you will collaborate with the Second Line or specialist team. You will, among other things:

• Handle incoming cases via email, phone, and Zendesk
• Troubleshoot and provide basic support for print, client computers, and Microsoft 365
• Perform simple installations and configurations of software, drivers, and account settings
• Contribute to the improvement of routines, documentation, and internal processes
• Place orders and coordinate technician and print cases

WE ARE LOOKING FOR YOU WHO

• Has about 3 years of experience in customer service or technical support
• Documented experience in Microsoft license management and/or print support
• Is familiar with case management in systems like Zendesk
• Has a good technical understanding of Microsoft 365, printers, and client computers
• Is fluent in Swedish and English, both spoken and written, as communication with customers occurs in both languages

It is a plus if you have

• Experience from a service desk environment
• In-depth knowledge of licensing models (Microsoft 365, CSP, admin center)
• Advanced troubleshooting skills in print
• Experience with order flows or working with franchise chains

To thrive in this role, you enjoy working with freedom under responsibility. You are solution-oriented and self-driven, while genuinely enjoying helping people. Furthermore, we also see that you have a technical interest and good organizational skills.

Our recruitment process

This recruitment process is managed by Academic Work, and our client's request is that all questions regarding the position be sent to Academic Work.

We apply rolling selection and will take down the advertisement when enough candidates have reached the final stages of the recruitment process. When applying, a CV is requested. A cover letter is not used as a selection method and therefore does not need to be attached. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the position and to promote equality, diversity, and a fair recruitment process.